Privacy Policy

Your Privacy Matters

At OSO Clinic, we are committed to safeguarding your personal information. Your trust is extremely important to us, and we promise to treat your data with the respect and security it deserves. We manage your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and use personal data only for purposes directly related to your experience with OSO Clinic, and we never sell, share, or misuse your data.

What Data Do We Collect?

We may collect the following information from you when you book a treatment, make an enquiry, or browse our website:

• Your full name
• Email address
• Telephone number
• Address
• Medical information relevant to your treatment
• Payment details (where applicable)

All information is collected either directly from you or through secure forms on our website.

How We Use Your Data

Your personal data is used only for the following purposes:

• To manage your treatment bookings or consultations
• To communicate with you regarding appointments or clinic updates
• To provide tailored treatment recommendations
• To process payments securely
• To comply with any legal, regulatory, or professional obligations

We store your data only for as long as is necessary for the purposes listed above, unless a longer retention period is required by law or for legitimate business purposes.

We Promise To:

• Process your data lawfully and fairly
• Keep it accurate and up to date
• Store it securely
• Not keep it longer than necessary
• Never transfer it outside the UK/EEA without appropriate safeguards
• Never share or sell your data to third parties without your explicit consent

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data

Please email us at info@osoclinic.co.uk for any data access or privacy-related queries. An administrative fee may apply for access requests.